A Shift In Attitude

A recent client told me the biggest challenge she has when it comes to communicating with her direct reports was their attitude. This isn’t the first time I heard a comment like this from my clients. It is interesting how often we blame the other person for a situation we can control.

Since the only control we have is over our own attitude, my advice to her was to think about how to change her own attitude. As Douglas Stone reminds us “The single most important thing [you can do] is to shift [your] internal stance from “I understand” to “Help me understand.” Everything else follows from that.”

Think about the next conversation you will have with one of your direct reports. Shift your internal dialogue from “I understand” to “Help me understand”, and see what happens.

Post your results here.

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