Managing/Resolving Conflict

What do you do when someone refuses to talk?

One of the questions audience members often ask is – what do you do when the other person refuses to discuss the issue?  Try as we might, we cannot force another person to communicate with us.  We can do our best to lay the groundwork for the conversation and if the other party refuses, so be it.  Here are 3 ways you can invite the person into the conversation: Since we have to work together, I want it to be the best working relationship possible, so I’d like to talk to you about… I think we may have a misunderstanding

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Why love the job you have?

Do you … Hit the snooze a few times because you hate the thought of going to work? Spend Sunday night thinking about how much you dislike what you do for a living? Wish you would hit the lottery, so you didn’t have to go back to work tomorrow? You are not alone. According to Gallup, 70% of American don’t love their job or feel engaged at work. Here are 3 reasons why loving your work is important and 3 things you can do if you aren’t loving your job, yet. Why? We are healthier. When we love what we do,

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What do you do with a bad shot?

A few days ago I played golf with a group of friends.  On the first tee one of my friends hit a very poor drive. As she walked off the tee box, I heard her say, “It’s okay.  It is a beautiful day and I’m here with friends enjoying the outdoors.  I will do better next time.”

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Where is your focus?

As a young girl, attending summer camp, we sang a song with the following lyrics:  It’s a poor man who can’t see the beauty in the sun and the wind and the rain.  And it’s a sad man who can love his neighbor and always finds cause to complain. 

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Beware the story.

As humans we like stories.   Stories help us make sense of the world and share our understanding with others. The problem is sometimes the story we tell ourselves is not true and when we repeat it to others it can cause problems.

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