In his book The 100/0 Principle: The Great Secret of Relationships Al Ritter wrote – relationships surround us, confound us and sometimes lead to our defeat. Interesting, isn’t it. Unless you are a hermit, you interact with people every day and often those interactions, those relationships can make or break our day.
In working with one of my clients his goal is to be more purposeful in his interactions with his team. He told me he has come to realize that scheduling time to check in with the people he leads has made a difference in how effectively they work together.
Listening to a podcast this morning the host told a story about a lesson he learned from a pro-golfer. The pro said the one way to improve your game was to practice until you can make a 3-foot putt 50 times from the same spot without missing.
My clients say one of the main reasons they avoid difficult conversations is because they are uncomfortable. As humans we like comfort. When life is good, and you feel comfortable your brain releases a series of chemicals that keep you feeling good.
The #1 thing I wish someone had warned me about when I became a manager was how to handle disagreement between employees.
The first time one of my direct reports came to me with a complaint about another person in our department, I ignored the issue because I thought it would just go away. It didn’t and pretty soon it spread like wildfire throughout the company.
Last Friday afternoon I presented at a virtual conference. At the end of my presentation one of the participants commented in the chat how important it is to avoid analysis paralysis. That is so true! When planning for a difficult conversation there is a danger in over thinking the situation.