A recent client told me the biggest challenge she has when it comes to communicating with her direct reports was their attitude. This isn’t the first time I heard a comment like this from my clients. It is interesting how often we blame the other person for a situation we can control.
The toughest lesson I’ve learned as a supervisor was to avoid stating my opinion and ask a question instead.
In June of 2012 I took a new job and had a team of 7 direct reports. During one of the first meetings I had with my team we were discussing the process used to respond to client voice mail. At the time all calls were answered by an automated system.
Mindfulness, once an obscure Buddhist concept, is now a popular practice in our modern world. Why because mindfulness has been proven to improve your ability to be aware of how you think, reduce stress and anxiety, and improve your working memory.