It is often the person who is a good technician that is promoted to the role of supervising others in the organization. Here is the challenge. They know the work; they are good at the work. They may not know who to relate to and motive the people they now supervise. In Stephen’s Covey’s book, The Seven Habits of Highly Effective People, habit 4 is called seek first to understand. Covey said this is the most important of all the habits; the ability to listen and understand the other person’s point of view.
A key skill in becoming a great supervisor is the ability to listen and step into the other person’s point of view without judgment. When was the last time you listened to someone without imposing your own ideas on the situation, without trying to convenience the other person your way is the right way?
Here is your assignment for today. Listen to someone for understanding, not just to the words they are using, but to the underlying message. Release the need to judge, simply listen. A key phrase to use is, “tell me more.” And remember the old adage, if at first you don’t succeed, try, try again. Let me know how it goes by posting your comments.